20 KiB
20 KiB
Schema: service_management
Descripcion
Schema que gestiona las ordenes de servicio, diagnosticos, cotizaciones y todo el flujo operativo del taller.
NOTA: Este schema depende de erp-core para autenticacion y tenants. La columna tenant_id referencia a core.tenants(id).
Tablas
service_orders
Ordenes de servicio (trabajo).
CREATE TABLE service_management.service_orders (
id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
tenant_id UUID NOT NULL, -- Referencia a core.tenants
-- Identificacion
order_number VARCHAR(20) NOT NULL,
-- Relaciones
customer_id UUID NOT NULL, -- Referencia a core.partners
vehicle_id UUID NOT NULL REFERENCES vehicle_management.vehicles(id),
quote_id UUID REFERENCES quotes(id),
-- Asignacion
assigned_to UUID, -- Referencia a core.users
bay_id UUID REFERENCES service_management.work_bays(id),
-- Estado
status VARCHAR(30) DEFAULT 'received'
CHECK (status IN ('received', 'diagnosed', 'quoted', 'approved',
'in_progress', 'waiting_parts', 'completed', 'delivered', 'cancelled')),
priority VARCHAR(20) DEFAULT 'normal'
CHECK (priority IN ('low', 'normal', 'high', 'urgent')),
-- Fechas
received_at TIMESTAMP WITH TIME ZONE DEFAULT NOW(),
promised_at TIMESTAMP WITH TIME ZONE,
started_at TIMESTAMP WITH TIME ZONE,
completed_at TIMESTAMP WITH TIME ZONE,
delivered_at TIMESTAMP WITH TIME ZONE,
-- Kilometraje
odometer_in INTEGER CHECK (odometer_in >= 0),
odometer_out INTEGER CHECK (odometer_out >= 0),
-- Sintomas reportados
customer_symptoms TEXT,
-- Totales
labor_total DECIMAL(12,2) DEFAULT 0 CHECK (labor_total >= 0),
parts_total DECIMAL(12,2) DEFAULT 0 CHECK (parts_total >= 0),
discount DECIMAL(12,2) DEFAULT 0 CHECK (discount >= 0),
tax DECIMAL(12,2) DEFAULT 0 CHECK (tax >= 0),
grand_total DECIMAL(12,2) DEFAULT 0 CHECK (grand_total >= 0),
-- Notas
internal_notes TEXT,
customer_notes TEXT,
-- Audit
created_by UUID,
created_at TIMESTAMP WITH TIME ZONE DEFAULT NOW(),
updated_at TIMESTAMP WITH TIME ZONE DEFAULT NOW(),
CONSTRAINT uq_order_number UNIQUE(tenant_id, order_number),
CONSTRAINT chk_odometer CHECK (odometer_out IS NULL OR odometer_out >= odometer_in)
);
CREATE INDEX idx_orders_tenant ON service_management.service_orders(tenant_id);
CREATE INDEX idx_orders_status ON service_management.service_orders(status);
CREATE INDEX idx_orders_vehicle ON service_management.service_orders(vehicle_id);
CREATE INDEX idx_orders_customer ON service_management.service_orders(customer_id);
CREATE INDEX idx_orders_date ON service_management.service_orders(received_at DESC);
-- RLS completo (SELECT, INSERT, UPDATE, DELETE)
SELECT create_tenant_rls_policies('service_management', 'service_orders');
work_bays
Bahias de trabajo del taller.
CREATE TABLE service_management.work_bays (
id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
tenant_id UUID NOT NULL,
name VARCHAR(50) NOT NULL,
description VARCHAR(200),
-- Tipo
bay_type VARCHAR(50)
CHECK (bay_type IN ('general', 'diagnostic', 'heavy_duty', 'quick_service')),
-- Estado actual (current_order_id es NULLABLE para evitar referencia circular)
status VARCHAR(20) DEFAULT 'available'
CHECK (status IN ('available', 'occupied', 'maintenance', 'reserved')),
current_order_id UUID REFERENCES service_management.service_orders(id),
-- Capacidad
max_weight DECIMAL(10,2) CHECK (max_weight > 0),
has_lift BOOLEAN DEFAULT FALSE,
has_pit BOOLEAN DEFAULT FALSE,
is_active BOOLEAN DEFAULT TRUE,
sort_order INTEGER DEFAULT 0,
created_at TIMESTAMP WITH TIME ZONE DEFAULT NOW(),
updated_at TIMESTAMP WITH TIME ZONE DEFAULT NOW()
);
CREATE INDEX idx_bays_tenant ON service_management.work_bays(tenant_id);
CREATE INDEX idx_bays_status ON service_management.work_bays(status);
SELECT create_tenant_rls_policies('service_management', 'work_bays');
order_items
Lineas de trabajo/refacciones en la orden.
CREATE TABLE service_management.order_items (
id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
order_id UUID NOT NULL REFERENCES service_orders(id) ON DELETE CASCADE,
-- Tipo
item_type VARCHAR(20) NOT NULL
CHECK (item_type IN ('service', 'part')),
-- Referencia
service_id UUID REFERENCES service_management.services(id),
part_id UUID REFERENCES parts_management.parts(id),
-- Descripcion (puede ser personalizada)
description VARCHAR(500) NOT NULL,
-- Cantidades y precios
quantity DECIMAL(10,3) DEFAULT 1 CHECK (quantity > 0),
unit_price DECIMAL(12,2) NOT NULL CHECK (unit_price >= 0),
discount_pct DECIMAL(5,2) DEFAULT 0 CHECK (discount_pct >= 0 AND discount_pct <= 100),
subtotal DECIMAL(12,2) NOT NULL CHECK (subtotal >= 0),
-- Estado
status VARCHAR(20) DEFAULT 'pending'
CHECK (status IN ('pending', 'in_progress', 'completed', 'cancelled')),
-- Para mano de obra
estimated_hours DECIMAL(5,2) CHECK (estimated_hours > 0),
actual_hours DECIMAL(5,2) CHECK (actual_hours >= 0),
-- Mecanico que realizo
performed_by UUID,
completed_at TIMESTAMP WITH TIME ZONE,
-- Notas
notes TEXT,
sort_order INTEGER DEFAULT 0,
created_at TIMESTAMP WITH TIME ZONE DEFAULT NOW()
);
CREATE INDEX idx_order_items_order ON service_management.order_items(order_id);
CREATE INDEX idx_order_items_type ON service_management.order_items(item_type);
order_status_history
Historial de cambios de estado.
CREATE TABLE service_management.order_status_history (
id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
order_id UUID NOT NULL REFERENCES service_orders(id) ON DELETE CASCADE,
from_status VARCHAR(30),
to_status VARCHAR(30) NOT NULL,
changed_by UUID,
notes TEXT,
created_at TIMESTAMP WITH TIME ZONE DEFAULT NOW()
);
CREATE INDEX idx_status_history_order ON service_management.order_status_history(order_id);
CREATE INDEX idx_status_history_date ON service_management.order_status_history(created_at DESC);
services
Catalogo de servicios del taller.
CREATE TABLE service_management.services (
id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
tenant_id UUID NOT NULL,
code VARCHAR(20) NOT NULL,
name VARCHAR(200) NOT NULL,
description TEXT,
-- Categoria
category_id UUID REFERENCES service_management.service_categories(id),
-- Precios
price DECIMAL(12,2) NOT NULL CHECK (price >= 0),
cost DECIMAL(12,2) CHECK (cost >= 0),
-- Tiempo estimado
estimated_hours DECIMAL(5,2) CHECK (estimated_hours > 0),
-- Estado
is_active BOOLEAN DEFAULT TRUE,
created_at TIMESTAMP WITH TIME ZONE DEFAULT NOW(),
updated_at TIMESTAMP WITH TIME ZONE DEFAULT NOW(),
CONSTRAINT uq_service_code UNIQUE(tenant_id, code)
);
CREATE INDEX idx_services_tenant ON service_management.services(tenant_id);
CREATE INDEX idx_services_code ON service_management.services(code);
CREATE INDEX idx_services_category ON service_management.services(category_id);
SELECT create_tenant_rls_policies('service_management', 'services');
service_categories
Categorias de servicios.
CREATE TABLE service_management.service_categories (
id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
tenant_id UUID NOT NULL,
name VARCHAR(100) NOT NULL,
description VARCHAR(300),
color VARCHAR(7),
icon VARCHAR(50),
parent_id UUID REFERENCES service_management.service_categories(id),
sort_order INTEGER DEFAULT 0,
created_at TIMESTAMP WITH TIME ZONE DEFAULT NOW(),
updated_at TIMESTAMP WITH TIME ZONE DEFAULT NOW()
);
CREATE INDEX idx_service_cat_tenant ON service_management.service_categories(tenant_id);
CREATE INDEX idx_service_cat_parent ON service_management.service_categories(parent_id);
SELECT create_tenant_rls_policies('service_management', 'service_categories');
diagnostics
Diagnosticos realizados.
CREATE TABLE service_management.diagnostics (
id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
tenant_id UUID NOT NULL,
order_id UUID REFERENCES service_orders(id),
vehicle_id UUID NOT NULL REFERENCES vehicle_management.vehicles(id),
-- Tipo
diagnostic_type VARCHAR(50) NOT NULL
CHECK (diagnostic_type IN ('scanner', 'injector_test', 'pump_test',
'compression', 'turbo_test', 'other')),
-- Equipo usado
equipment VARCHAR(200),
-- Fecha y tecnico
performed_at TIMESTAMP WITH TIME ZONE DEFAULT NOW(),
performed_by UUID,
-- Resultado general
result VARCHAR(20)
CHECK (result IN ('pass', 'fail', 'needs_attention')),
summary TEXT,
-- Datos crudos (JSON)
raw_data JSONB,
created_at TIMESTAMP WITH TIME ZONE DEFAULT NOW()
);
CREATE INDEX idx_diagnostics_tenant ON service_management.diagnostics(tenant_id);
CREATE INDEX idx_diagnostics_vehicle ON service_management.diagnostics(vehicle_id);
CREATE INDEX idx_diagnostics_order ON service_management.diagnostics(order_id);
CREATE INDEX idx_diagnostics_type ON service_management.diagnostics(diagnostic_type);
SELECT create_tenant_rls_policies('service_management', 'diagnostics');
diagnostic_items
Items/hallazgos del diagnostico.
CREATE TABLE service_management.diagnostic_items (
id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
diagnostic_id UUID NOT NULL REFERENCES diagnostics(id) ON DELETE CASCADE,
-- Tipo de item
item_type VARCHAR(50) NOT NULL
CHECK (item_type IN ('dtc_code', 'test_result', 'measurement', 'observation')),
-- Para codigos DTC
code VARCHAR(20),
description VARCHAR(500),
severity VARCHAR(20)
CHECK (severity IN ('critical', 'warning', 'info')),
-- Para mediciones
parameter VARCHAR(100),
value DECIMAL(12,4),
unit VARCHAR(20),
min_ref DECIMAL(12,4),
max_ref DECIMAL(12,4),
status VARCHAR(20)
CHECK (status IN ('ok', 'warning', 'fail')),
-- Componente afectado
component VARCHAR(100),
cylinder INTEGER CHECK (cylinder > 0 AND cylinder <= 12),
notes TEXT,
sort_order INTEGER DEFAULT 0,
created_at TIMESTAMP WITH TIME ZONE DEFAULT NOW()
);
CREATE INDEX idx_diag_items_diagnostic ON service_management.diagnostic_items(diagnostic_id);
CREATE INDEX idx_diag_items_type ON service_management.diagnostic_items(item_type);
diagnostic_photos
Fotos de evidencia.
CREATE TABLE service_management.diagnostic_photos (
id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
diagnostic_id UUID NOT NULL REFERENCES diagnostics(id) ON DELETE CASCADE,
url VARCHAR(500) NOT NULL,
thumbnail_url VARCHAR(500),
description VARCHAR(300),
category VARCHAR(50)
CHECK (category IN ('before', 'damage', 'process', 'after', 'other')),
file_size INTEGER CHECK (file_size > 0),
mime_type VARCHAR(50),
sort_order INTEGER DEFAULT 0,
uploaded_by UUID,
created_at TIMESTAMP WITH TIME ZONE DEFAULT NOW()
);
CREATE INDEX idx_diag_photos_diagnostic ON service_management.diagnostic_photos(diagnostic_id);
diagnostic_recommendations
Recomendaciones de reparacion.
CREATE TABLE service_management.diagnostic_recommendations (
id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
diagnostic_id UUID NOT NULL REFERENCES diagnostics(id) ON DELETE CASCADE,
-- Vinculo a hallazgo
diagnostic_item_id UUID REFERENCES diagnostic_items(id),
-- Descripcion
description TEXT NOT NULL,
-- Prioridad
priority VARCHAR(20) DEFAULT 'medium'
CHECK (priority IN ('critical', 'high', 'medium', 'low')),
urgency VARCHAR(20) DEFAULT 'soon'
CHECK (urgency IN ('immediate', 'soon', 'scheduled', 'preventive')),
-- Servicio sugerido
suggested_service_id UUID REFERENCES service_management.services(id),
estimated_cost DECIMAL(12,2) CHECK (estimated_cost >= 0),
-- Estado
status VARCHAR(20) DEFAULT 'pending'
CHECK (status IN ('pending', 'approved', 'declined', 'completed')),
notes TEXT,
created_at TIMESTAMP WITH TIME ZONE DEFAULT NOW()
);
CREATE INDEX idx_diag_rec_diagnostic ON service_management.diagnostic_recommendations(diagnostic_id);
CREATE INDEX idx_diag_rec_status ON service_management.diagnostic_recommendations(status);
quotes
Cotizaciones.
CREATE TABLE service_management.quotes (
id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
tenant_id UUID NOT NULL,
-- Identificacion
quote_number VARCHAR(20) NOT NULL,
-- Relaciones
customer_id UUID NOT NULL,
vehicle_id UUID NOT NULL REFERENCES vehicle_management.vehicles(id),
diagnostic_id UUID REFERENCES diagnostics(id),
-- Estado
status VARCHAR(20) DEFAULT 'draft'
CHECK (status IN ('draft', 'sent', 'viewed', 'approved', 'rejected', 'expired', 'converted')),
-- Fechas
created_at TIMESTAMP WITH TIME ZONE DEFAULT NOW(),
sent_at TIMESTAMP WITH TIME ZONE,
viewed_at TIMESTAMP WITH TIME ZONE,
responded_at TIMESTAMP WITH TIME ZONE,
expires_at TIMESTAMP WITH TIME ZONE,
-- Totales
labor_total DECIMAL(12,2) DEFAULT 0 CHECK (labor_total >= 0),
parts_total DECIMAL(12,2) DEFAULT 0 CHECK (parts_total >= 0),
discount DECIMAL(12,2) DEFAULT 0 CHECK (discount >= 0),
discount_reason VARCHAR(200),
tax DECIMAL(12,2) DEFAULT 0 CHECK (tax >= 0),
grand_total DECIMAL(12,2) DEFAULT 0 CHECK (grand_total >= 0),
-- Vigencia
validity_days INTEGER DEFAULT 15 CHECK (validity_days > 0),
-- Terminos
terms TEXT,
notes TEXT,
-- Conversion
converted_order_id UUID REFERENCES service_orders(id),
-- Aprobacion digital
approved_by_name VARCHAR(200),
approval_signature TEXT,
approval_ip INET,
-- Audit
created_by UUID,
updated_at TIMESTAMP WITH TIME ZONE DEFAULT NOW(),
CONSTRAINT uq_quote_number UNIQUE(tenant_id, quote_number)
);
CREATE INDEX idx_quotes_tenant ON service_management.quotes(tenant_id);
CREATE INDEX idx_quotes_status ON service_management.quotes(status);
CREATE INDEX idx_quotes_customer ON service_management.quotes(customer_id);
CREATE INDEX idx_quotes_date ON service_management.quotes(created_at DESC);
SELECT create_tenant_rls_policies('service_management', 'quotes');
quote_items
Lineas de cotizacion.
CREATE TABLE service_management.quote_items (
id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
quote_id UUID NOT NULL REFERENCES quotes(id) ON DELETE CASCADE,
-- Tipo
item_type VARCHAR(20) NOT NULL
CHECK (item_type IN ('service', 'part')),
-- Referencia
service_id UUID REFERENCES service_management.services(id),
part_id UUID REFERENCES parts_management.parts(id),
description VARCHAR(500) NOT NULL,
quantity DECIMAL(10,3) DEFAULT 1 CHECK (quantity > 0),
unit_price DECIMAL(12,2) NOT NULL CHECK (unit_price >= 0),
discount_pct DECIMAL(5,2) DEFAULT 0 CHECK (discount_pct >= 0 AND discount_pct <= 100),
subtotal DECIMAL(12,2) NOT NULL CHECK (subtotal >= 0),
-- Para conversion parcial
is_approved BOOLEAN DEFAULT TRUE,
sort_order INTEGER DEFAULT 0,
created_at TIMESTAMP WITH TIME ZONE DEFAULT NOW()
);
CREATE INDEX idx_quote_items_quote ON service_management.quote_items(quote_id);
quote_tracking
Tracking de cotizaciones enviadas.
CREATE TABLE service_management.quote_tracking (
id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
quote_id UUID NOT NULL REFERENCES quotes(id) ON DELETE CASCADE,
event_type VARCHAR(30) NOT NULL
CHECK (event_type IN ('sent_email', 'sent_whatsapp', 'opened', 'link_clicked', 'approved', 'rejected')),
channel VARCHAR(20)
CHECK (channel IN ('email', 'whatsapp', 'link', 'sms')),
ip_address INET,
user_agent TEXT,
device_type VARCHAR(20),
created_at TIMESTAMP WITH TIME ZONE DEFAULT NOW()
);
CREATE INDEX idx_quote_tracking_quote ON service_management.quote_tracking(quote_id);
CREATE INDEX idx_quote_tracking_date ON service_management.quote_tracking(created_at DESC);
quote_followups
Seguimiento de cotizaciones.
CREATE TABLE service_management.quote_followups (
id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
quote_id UUID NOT NULL REFERENCES quotes(id) ON DELETE CASCADE,
action VARCHAR(100) NOT NULL,
notes TEXT,
next_action VARCHAR(100),
next_action_at TIMESTAMP WITH TIME ZONE,
created_by UUID,
created_at TIMESTAMP WITH TIME ZONE DEFAULT NOW()
);
CREATE INDEX idx_quote_followups_quote ON service_management.quote_followups(quote_id);
CREATE INDEX idx_quote_followups_next ON service_management.quote_followups(next_action_at);
test_types
Tipos de prueba configurables.
CREATE TABLE service_management.test_types (
id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
tenant_id UUID, -- NULL = tipo global del sistema
name VARCHAR(100) NOT NULL,
description TEXT,
component_type VARCHAR(50)
CHECK (component_type IN ('injector', 'pump', 'turbo', 'engine', 'electrical', 'other')),
is_system BOOLEAN DEFAULT FALSE,
is_active BOOLEAN DEFAULT TRUE,
created_at TIMESTAMP WITH TIME ZONE DEFAULT NOW()
);
CREATE INDEX idx_test_types_tenant ON service_management.test_types(tenant_id);
CREATE INDEX idx_test_types_component ON service_management.test_types(component_type);
test_parameters
Parametros de prueba.
CREATE TABLE service_management.test_parameters (
id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
test_type_id UUID NOT NULL REFERENCES test_types(id) ON DELETE CASCADE,
name VARCHAR(100) NOT NULL,
unit VARCHAR(20),
data_type VARCHAR(20) DEFAULT 'numeric'
CHECK (data_type IN ('numeric', 'boolean', 'text', 'select')),
sort_order INTEGER DEFAULT 0,
created_at TIMESTAMP WITH TIME ZONE DEFAULT NOW()
);
CREATE INDEX idx_test_params_type ON service_management.test_parameters(test_type_id);
parameter_references
Valores de referencia por motor.
CREATE TABLE service_management.parameter_references (
id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
parameter_id UUID NOT NULL REFERENCES test_parameters(id) ON DELETE CASCADE,
engine_model_id UUID REFERENCES vehicle_management.engine_catalog(id),
min_value DECIMAL(12,4),
max_value DECIMAL(12,4),
nominal_value DECIMAL(12,4),
tolerance_pct DECIMAL(5,2) CHECK (tolerance_pct >= 0),
source VARCHAR(200),
created_at TIMESTAMP WITH TIME ZONE DEFAULT NOW(),
CONSTRAINT uq_param_engine UNIQUE(parameter_id, engine_model_id),
CONSTRAINT chk_min_max CHECK (max_value IS NULL OR min_value IS NULL OR max_value >= min_value)
);
CREATE INDEX idx_param_refs_param ON service_management.parameter_references(parameter_id);
CREATE INDEX idx_param_refs_engine ON service_management.parameter_references(engine_model_id);
Relacion con erp-core
Este schema utiliza las siguientes referencias a erp-core:
| Columna | Referencia erp-core |
|---|---|
tenant_id |
core.tenants(id) |
customer_id |
core.partners(id) |
created_by, assigned_to, performed_by |
auth.users(id) |
Creado por: Requirements-Analyst Fecha: 2025-12-06 Actualizado: 2025-12-06 (Correccion tenant_id, CHECK constraints, RLS completo)