36 lines
919 B
Markdown
36 lines
919 B
Markdown
# ET-QUA-004: SLA y Alertas
|
|
|
|
**ID:** ET-QUA-004 | **Módulo:** MAI-009
|
|
|
|
## Configuración SLA
|
|
|
|
```typescript
|
|
const slaConfig = {
|
|
urgent: { hours: 24, warningAt: 50, criticalAt: 80 },
|
|
high: { hours: 48, warningAt: 50, criticalAt: 80 },
|
|
medium: { days: 7, warningAt: 50, criticalAt: 80 },
|
|
low: { days: 15, warningAt: 50, criticalAt: 80 }
|
|
};
|
|
|
|
@Injectable()
|
|
export class SLAMonitorService {
|
|
@Cron('0 */1 * * *')
|
|
async monitorSLA(): Promise<void> {
|
|
const activeTickets = await this.ticketsRepo.find({ where: { status: In(['created', 'assigned', 'in_progress']) } });
|
|
|
|
for (const ticket of activeTickets) {
|
|
const percentElapsed = this.calculatePercentElapsed(ticket);
|
|
|
|
if (percentElapsed >= 80) {
|
|
await this.sendCriticalAlert(ticket);
|
|
} else if (percentElapsed >= 50) {
|
|
await this.sendWarningAlert(ticket);
|
|
}
|
|
}
|
|
}
|
|
}
|
|
```
|
|
|
|
---
|
|
**Generado:** 2025-11-20
|